Keys
Concierge

Web and mobile redesign to get users inspired to live their dream lifestyle.

About Keys Concierge
Keys Lifestyle Concierge is an international and multilingual concierge company with a unique global network of contacts and an expert team of Lifestyle Managers. 

Keys Concierge provides a personalised lifestyle management service to its members, from helping to balancing day-to-day tasks to organising the perfect travel itinerary.

Their team of Lifestyle Managers are dedicated to providing their clients with support, advice and inspiration in all aspects of their life. 

MISSION BRIEF

The old site and branding were not in line with the great service that the lifestyle managers and concierges were offering to their extensive list of clients.

THE RESULTS

The digital presence of Keys Concierge has been transformed through the implementation of new branding and a website redesign, as well as improved content management across email, social media and digital channels.

Branding

The digital presence of Keys Concierge has been transformed through the implementation of new branding and a website redesign, as well as improved content management across email, social media and digital channels.

Establishing the brand identity

We worked with the clients to carve out a brand identity and personality that was clearly depicted through the designs and illustrations that were created.

Production and Print

We produced a luxury product that matched the quality of service, and worked to find the finest quality printing solutions. This resulted in sophisticated, smart gifts and printed materials that brought the brand to life and created a strong impact on the end user.

A new color palette and brand icons

As well as a new colour palette, branded icons and illustrations were created to reflect the premium nature of the brand.

Digital Strategy

The digital presence of Keys Concierge has been transformed through the implementation of new branding and a website redesign, as well as improved content management across email, social media and digital channels.

REFRESHED BRANDING

Reflecting the premium and luxury service offered across all digital channels

WEBSITE BUILD

Elegant and user-friendly website design in line with new branding

UX ENHANCEMENT

A better user experience, new navigation options and improved streams of communication

NEW FUNCIONALITY

Allowing members to choose from a range of discounts on products and services with just a few clicks.

STREAMLINED SEARCH AND FILTERING

To coincide with the production of weekly offers, known as inspirations; new intelligent search filters were implemented so that members could easily find the inspirations which suited them best, all through a simple and user-friendly search filter. This new functionality also enabled members to make multiple requests and add their inspirations of choice to an enquiry list.

Content Management

Creating and managing the communications and acting as the voice of the brand and organisation.
This was managed through the following:

INSPIRATIONS

Sourcing and distributing weekly offers to members of Keys Concierge

BLOG Management

Creation of blog articles and content which matched the services offered by Keys Concierge

SEO

Reviewing content and outlining SEO strategies to increase traffic and visibility on search engines

SOCIAL MEDIA Management

Voicing the persona of Keys Concierge and appropriately interacting with users to provide customer support

EMAIL Management

Design, copy and production, as well as the implementation of dynamic content

MISSION ACCOMPLISHED:
A COHESIVE MESSAGE

Our design team were able to create a beautiful site that was easy for the target users to navigate, and allowed our clients to attract more customers.

The interactive and cohesive design helped to marry the brand to their online presence, and reflect their values more accurately than before.

See the project